Account and Support
Provide feedback on a data layer
Some datasets allow users to provide feedback directly to the publisher.
Edit your Koordinates ID user name and email address
Learn how to edit your Koordinates ID, used to log-in to Koordinates-powered sites.
Contacting the administrators of a Koordinates site
Learn how to get in touch with the administrators behind a Koordinates site.
Changing an unmigrated Koordinates ID email address
If your email address cannot be edited, this means that you have an 'unmigrated' account.
Payments on Koordinates
Koordinates provides various ecommerce services, including purchase of data, payment of download fees and courier delivery of data.
Edit your billing details
Edit your credit card and billing address can be edited via the Billing page
Refund and replacement policy
Our formal policy on refunds and replacements.
FAQs on the migration of user accounts to Koordinates ID
Frequently asked questions on the migration of user accounts to Koordinates ID
Change your Koordinates ID password
Learn how to change the password on your Koordinates ID
Sign up for a Koordinates ID
Get a Koordinates ID to sign in to Koordinates powered sites.
Manage your Koordinates Support tickets
View and manage tickets sent to the Koordinates support team.
Raise a ticket with Koordinates Support
Learn how to send a support request to the Koordinates Support team.
The Koordinates System Status Page
The Koordinates System Status page allows publishers and users can keep track of the status of Koordinates sites.
View a list of data purchases
Learn how to view a list of purchases you've made on a Koordinates site.
View a list of data sales
Commercial data vendors on the Koordinates platform can view a list of data sales using the Activity Log.