Account and Support

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Account and Support

Provide feedback on a data layer

Some datasets allow users to provide feedback directly to the publisher.

Edit your Koordinates ID user name and email address

Learn how to edit your Koordinates ID, used to log-in to Koordinates-powered sites.

Contacting the administrators of a Koordinates site

Learn how to get in touch with the administrators behind a Koordinates site.

Changing an unmigrated Koordinates ID email address

If your email address cannot be edited, this means that you have an 'unmigrated' account.

Payments on Koordinates

Koordinates provides various ecommerce services, including purchase of data, payment of download fees and courier delivery of data.

Edit your billing details

Edit your credit card and billing address can be edited via the Billing page

Refund and replacement policy

Our formal policy on refunds and replacements.

FAQs on the migration of user accounts to Koordinates ID

Frequently asked questions on the migration of user accounts to Koordinates ID

Change your Koordinates ID password

Learn how to change the password on your Koordinates ID

Sign up for a Koordinates ID

Get a Koordinates ID to sign in to Koordinates powered sites.

Manage your Koordinates Support tickets

View and manage tickets sent to the Koordinates support team.

Raise a ticket with Koordinates Support

Learn how to send a support request to the Koordinates Support team.

The Koordinates System Status Page

The Koordinates System Status page allows publishers and users can keep track of the status of Koordinates sites.

View a list of data purchases

Learn how to view a list of purchases you've made on a Koordinates site.

View a list of data sales

Commercial data vendors on the Koordinates platform can view a list of data sales using the Activity Log.