Account and Support

Change your Koordinates ID passwordLearn how to change the password on your Koordinates ID

Contacting the administrators of a Koordinates siteLearn how to get in touch with the administrators behind a Koordinates site.

Edit your billing detailsYour credit card and billing address can be edited via the "Usage & Billing" page

Edit your Koordinates ID user name and email addressLearn how to edit your Koordinates ID, used to log-in to Koordinates-powered sites.

Manage your Koordinates Support ticketsView and manage tickets sent to the Koordinates support team.

Payments on KoordinatesKoordinates provides various ecommerce services, including purchase of data, payment of download fees and courier delivery of data.

Raise a ticket with Koordinates SupportLearn how to send a support request to the Koordinates Support team.

Refund and replacement policyOur formal policy on refunds and replacements.

The Koordinates System Status PageThe Koordinates System Status page allows publishers and users can keep track of the status of Koordinates sites.

Update your communication preferencesDetails on how to stay up to date, or remove yourself from Koordinates mailing lists

Create & Use Multi-Factor Authentication (MFA)Learn how to activate and use MFA to secure your account

Koordinates SecurityLearn about Koordinates ISO 27001 status, and how to raise incident reports

Okta Integration with Koordinates IDAllow organisational login to Koordinates using Okta

Verifying your email addressLearn the how to verify your email address with Koordinates