Account and Support
Changing an unmigrated Koordinates ID email address
If your email address cannot be edited, this means that you have an 'unmigrated' account.
Change your Koordinates ID password
Learn how to change the password on your Koordinates ID
Contacting the administrators of a Koordinates site
Learn how to get in touch with the administrators behind a Koordinates site.
Edit your billing details
Your credit card and billing address can be edited via the "Usage & Billing" page
Edit your Koordinates ID user name and email address
Learn how to edit your Koordinates ID, used to log-in to Koordinates-powered sites.
FAQs on the migration of user accounts to Koordinates ID
Frequently asked questions on the migration of user accounts to Koordinates ID
Manage your Koordinates Support tickets
View and manage tickets sent to the Koordinates support team.
Payments on Koordinates
Koordinates provides various ecommerce services, including purchase of data, payment of download fees and courier delivery of data.
Raise a ticket with Koordinates Support
Learn how to send a support request to the Koordinates Support team.
Refund and replacement policy
Our formal policy on refunds and replacements.
Sign up for a Koordinates ID
Get a Koordinates ID to sign in to Koordinates powered sites.
The Koordinates System Status Page
The Koordinates System Status page allows publishers and users can keep track of the status of Koordinates sites.
Update your communication preferences
Details on how to stay up to date, or remove yourself from Koordinates mailing lists
Create & Use Multi-Factor Authentication (MFA)
Learn how to activate and use MFA to secure your account
Learn about Koordinates ISO 27001 status, and how to raise incident reports