Edit your billing details

Site administrators can update their site’s billing details, and AI Pro Users can update their own.

If your plan is paid by invoice, the card here is used only for KxAI credits and KxAI and MCP seat invoices. To change how your plan is invoiced, contact your account manager.

1. Open ‘Usage & Billing’

Sign in, then open the Manage menu in the top navigation and select Usage & Billing.

2. Update your payment card

In the Payment method panel, select Edit (or Add payment method if there’s no card on file).

Enter your card details, then select Save payment method.

If an invoice is unpaid because a payment on your old card failed, pay it once you’ve saved the new card. See Pay an unpaid invoice.

3. Update your invoicing details

In the Invoicing Details panel, select Edit. You can change:

• Billing Email and Company (neither is shown for AI Pro Users)
• Address Line 1 and Address Line 2
• City, State and Postal Code

Address Line 1, City, State and Postal Code are required. Postal Code must be numbers only.

Select Save to apply your changes.

To change the country, contact Koordinates Support.

To cancel a subscription, see Close your account or cancel a subscription.