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Raise a ticket with Koordinates Support

Koordinates offers publishers a range of support plans to meet their requirements. Regardless of which plan you are on, the process of raising a ticket with Koordinates support is the same

Publishers with larger support plans will be able to prioritise tickets, and ensure that issues are addressed within a shorter time-frame. 


Select Add from the main menu


Select Submit Koordinates Support Request


Describe your request

Provide a detailed description of your support request.


Categorise your request

To help Koordinates Support assign your request to a team member, you can tell us what type of request you are making.

Categories include:

  • Web user interface
  • Data import/update
  • Data exports
  • WFS / WMS
  • Tile Services / WMTS
  • New features in progress
  • Feature request
  • Other


Categorise the impact

Choose from one of three levels of impact. This will enable Koordinates Support to more effectively respond to your request.


Add an attachment

If possible, add an attachment - such as a a screenshot - to clarify your request for the Koordinates Support team.


Click Save

Click Save to submit your request to Koordinates Support.