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Publishers

Everything you need to know to publish and share data.

  1. Home
  2. Publishers
  3. Support
  4. Raise a ticket with Koordinates Support

Raise a ticket with Koordinates Support

Koordinates offers publishers a range of support plans to meet their requirements. Regardless of which plan you are on, the process of raising a ticket with Koordinates support is the same

Publishers with larger support plans will be able to prioritise tickets, and ensure that issues are addressed within a shorter time-frame. 

1

Select Add from the main menu

2

Select Submit Koordinates Support Request

3

Describe your request

Provide a detailed description of your support request.

4

Categorise your request

To help Koordinates Support assign your request to a team member, you can tell us what type of request you are making.

Categories include:

  • Web user interface
  • Data import/update
  • Data exports
  • WFS / WMS
  • Tile Services / WMTS
  • New features in progress
  • Feature request
  • Other

5

Categorise the impact

Choose from one of three levels of impact. This will enable Koordinates Support to more effectively respond to your request.

6

Add an attachment

If possible, add an attachment - such as a a screenshot - to clarify your request for the Koordinates Support team.

7

Click Save

Click Save to submit your request to Koordinates Support.