Reporting issues

If you encounter issues with the Koordinates QGIS plugin you can submit a query at support@koordinates.com, or report it on the plugin’s GitHub issues page (in the plugin, select the help button, then Report a Bug or Issue). Please include information such as the data you were working with and the error you encountered.

Error Messages

When you work with data using the Koordinates plugin, errors will be reported by QGIS in the map area and the in the QGIS messages widget.

If an error message is shown in a dialog, please provide this message when reporting problems:

Kart dialog showing an error message from a failed clone.

Some operations will report errors in the QGIS Message Bar. If you see this message, click the “view details” button to gain more information.

QGIS message bar reading Failed to clone Test Repository with a View Details button.

QGIS Logs

You can open the QGIS log window by pressing the speech-bubble icon in the bottom right:

Arrow pointing to the speech-bubble icon at the bottom right of QGIS.

This will open a log panel where debugging and error messages will be displayed. If you are experiencing issues with data operations, you can copy and paste the information from the Kart tab in your support request.

QGIS log panel with the Kart tab selected.