Close your account or cancel a subscription

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This page covers cancelling a paid subscription, what happens to your data, and how to ask for an account to be closed. It applies to:

AI Pro Users on koordinates.com, who manage their own subscription; and
Site administrators of a customer site on a card-billed cloud plan.

Cancel your subscription

Sign in, open the Manage menu in the top navigation and select Usage & Billing.
Open the subscription overview. If your plan can be cancelled here, it shows a red Cancel Subscription button.
In the confirmation dialog, tick the box to confirm you understand that your data will be deleted at the end of the period. Optionally, tell us why you are cancelling.
Select Cancel Subscription.

If you don’t see Cancel Subscription, your subscription can’t be cancelled from this page:

If your plan is paid by invoice, contact your account manager or Koordinates Support.
The button is also hidden if there is no card on file, or the subscription is already cancelled.
If cancelling fails, Koordinates shows a message asking you to contact support@koordinates.com.

What happens when you cancel

Cancelling doesn’t end your subscription straight away. You keep what you have paid for until the end of the current period.

	AI Pro User (koordinates.com)	Cloud plan site
Access until the period ends	Yes. You keep access to KxAI and MCP tools, to Koordinates data management and to your data.	Yes. You can keep using the site.
What is deleted at the end of the period	Your data	All the site’s data, and the site is terminated
Can you undo it?	Yes, with Reactivate Subscription while the period is still running	Not from this page. Contact Koordinates Support

The subscription overview shows the date: “You will keep access and your data until” the end of the period, “when your subscription and data will be deleted”. After you cancel, the plan is marked Cancelled.

Change your mind: reactivate

AI Pro Users can undo a cancellation before the period ends. Open Manage > Usage & Billing, then select Reactivate Subscription. This button appears only while a cancellation is scheduled and the period has not yet ended.

Invoices and billing history

Your invoices are on the Billing History tab of Usage & Billing. To change the card or invoicing details your future payments use, see Edit your billing details. Card payments and how Koordinates handles card details are described in Payments on Koordinates.

Delete your account

There is no button in Koordinates to delete an account. To ask for your account to be closed, email support@koordinates.com from the address on the account.

If you have a paid subscription, cancel it first, as above.
If you are a user on someone else’s site, the site’s administrators control your access. They can block you.